Payment Policy

At SIGMA FAUSTOSO UNIPESSOAL, LDA, we are committed to providing a secure and convenient payment experience for all our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and other important information relating to purchases made through our website.

1. Accepted Payment Method

We currently accept secure online payments through:

PayPal

PayPal allows customers to pay using their PayPal account or, where available, by debit or credit card through PayPal's secure payment platform.

2. Payment Security

All payments are processed through PayPal's secure payment gateway.

SIGMA FAUSTOSO UNIPESSOAL, LDA does not collect, store, or have access to your full debit or credit card details. Payment information is handled directly by PayPal using industry-standard security and encryption technologies.

3. Payment Currency

Unless otherwise stated, all prices on our website are displayed and charged in:

Euro (€)

If your payment is made in another currency, your card issuer or PayPal may apply currency conversion rates and additional fees. These charges are determined by your financial institution or PayPal and are outside our control.

4. Order Confirmation

After your payment has been successfully completed:

You will receive an order confirmation email.
Your order will enter our processing queue.
If payment cannot be verified or is declined, your order may be delayed or cancelled.

5. Payment Authorization

By placing an order, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate and complete.
Sufficient funds are available to complete the transaction.

SIGMA FAUSTOSO UNIPESSOAL, LDA reserves the right to refuse or cancel any order if payment authorization cannot be obtained or if fraudulent activity is suspected.

6. Failed or Declined Payments

A payment may be declined for several reasons, including but not limited to:

Insufficient funds
Incorrect payment information
Security verification failure
Bank or PayPal restrictions
Technical issues with the payment provider

If your payment fails, you may try again using the same or another eligible payment method available through PayPal.

7. Fraud Prevention

To protect both our customers and our business, we reserve the right to:

Verify payment information.
Request additional information to confirm an order.
Delay shipment while payment verification is completed.
Cancel or refuse orders suspected of fraud or unauthorized activity.

8. Refunds

Approved refunds will be issued through the original payment method used for the purchase whenever possible.

Refund processing times depend on PayPal and your financial institution and may vary.

For information regarding eligibility and conditions for refunds, please refer to our Returns & Refund Policy.

9. Taxes and VAT

Where applicable, Value Added Tax (VAT) and other taxes will be calculated in accordance with the laws of the destination country and displayed during checkout.

Customers are responsible for any customs duties, import taxes, or other charges that may apply outside our standard delivery obligations, where applicable.

10. Pricing Errors

Although we make every effort to ensure pricing accuracy, errors may occasionally occur.

If an incorrect price is displayed due to a technical or administrative error, we reserve the right to:

Cancel the order before shipment.
Contact you to confirm whether you wish to proceed at the correct price.
Issue a full refund if payment has already been made.

11. Payment Disputes

If you believe a payment has been processed incorrectly or you experience any payment-related issues, please contact us as soon as possible so that we can investigate and resolve the matter promptly.

12. Changes to This Payment Policy

SIGMA FAUSTOSO UNIPESSOAL, LDA reserves the right to update this Payment Policy at any time to reflect changes in payment methods, legal requirements, or business practices.

The latest version will always be available on our website.