Shipping & Delivery

At SIGMA FAUSTOSO UNIPESSOAL, LDA, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Shipping Coverage

SIGMA FAUSTOSO UNIPESSOAL, LDA supplies products to customers across Europe through our online store and selected e-commerce marketplaces.

We currently deliver to most European countries. If you are unsure whether we ship to your location, please contact us before placing your order.

2. Order Processing

Orders are processed after successful payment confirmation.

Our standard processing time is 1–3 business days for in-stock items.

Orders are processed only on business days (Monday to Friday), excluding public holidays in Portugal.

Custom-made, private label, OEM, or bulk wholesale orders may require additional production and processing time. The estimated lead time will be communicated before production begins.

3. Shipping Partners

To ensure reliable and efficient delivery, we currently work with the following courier partners:

  • GLS

  • DPD

The courier used for your shipment will depend on the delivery destination, parcel size, and service availability.

4. Delivery Time

Estimated delivery times begin after your order has been dispatched.

Typical delivery times are:

  • Portugal: 1–3 business days

  • Spain: 2–5 business days

  • Other European Countries: 3–10 business days

Delivery times are estimates only and may vary depending on your location, courier operations, customs procedures (where applicable), weather conditions, public holidays, or other circumstances beyond our control.

5. Shipping Charges

Shipping costs are calculated during checkout based on:

  • Delivery destination

  • Parcel weight and dimensions

  • Shipping method selected

  • Order value (where applicable)

The final shipping cost will be displayed before payment is completed.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number

  • Courier information

  • A tracking link (where available)

You can use the tracking information to monitor your shipment until delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that all address details, including postal code, telephone number, and recipient information, are correct before completing your order.

SIGMA FAUSTOSO UNIPESSOAL, LDA is not responsible for delays or additional delivery costs resulting from incorrect or incomplete address information provided by the customer.

8. Missed Deliveries

If delivery cannot be completed because:

  • No one is available to receive the parcel,

  • The delivery address is incorrect,

  • The parcel is not collected from a designated pickup location within the courier's required timeframe,

the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be reshipped.

9. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To help us investigate your claim, please provide:

  • Your order number.

  • Photographs of the damaged product and packaging (if applicable).

  • A description of the issue.

We will work with the courier to resolve the matter and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refund Policy.

10. Customs and Import Charges

For deliveries within the European Union, customs duties generally do not apply.

If an order is shipped to a destination where customs duties, taxes, or import charges are applicable under local laws, the customer is responsible for paying these charges unless otherwise agreed in writing.

11. Delays Beyond Our Control

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Natural disasters

  • Transport disruptions

  • Public holidays

  • Customs inspections

  • Industrial action or strikes

  • Government restrictions

  • Technical issues affecting courier services

We are not liable for delays caused by such events but will make every reasonable effort to keep customers informed.

12. Wholesale and Bulk Orders

Large wholesale, OEM, private label, and custom manufacturing orders may require additional production time and specialized freight arrangements.

Estimated production and delivery schedules will be confirmed with the customer before shipment.

13. Order Acceptance

Risk of loss and ownership of the products pass to the customer upon successful delivery to the shipping address provided or in accordance with applicable law.

Customers are encouraged to inspect their order promptly upon delivery and report any issues without undue delay.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SIGMA FAUSTOSO UNIPESSOAL, LDA

Website: https://www.sfulda.eu

Email: info@sfulda.eu

Mobile / WhatsApp: +351 931 727 795

Our customer support team is available to assist you with shipping inquiries, delivery updates, and order tracking. We are committed to delivering quality products efficiently and reliably to customers across Europe.