Privacy Policy

1. Introduction

Welcome to SIGMA FAUSTOSO UNIPESSOAL, LDA ("SIGMA", "we", "our", or "us").

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, or communicate with us.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679, applicable data protection laws in Portugal, and other relevant European Union legislation.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

SIGMA FAUSTOSO UNIPESSOAL, LDA

Website: https://www.sfulda.eu

Email: info@sfulda.eu

Mobile / WhatsApp: +351 931 727 795

Registered Office: Portugal

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

Identification Information

  • Full name

  • Company name

  • VAT number (where applicable)

Contact Information

  • Email address

  • Telephone number

  • WhatsApp number

  • Billing address

  • Shipping address

Order Information

  • Products ordered

  • Order history

  • Payment status

  • Delivery information

  • Invoice details

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete debit or credit card information on our servers.

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Pages visited

  • Website usage statistics

  • Cookies and similar technologies

4. How We Collect Your Information

We collect personal information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to newsletters

  • Contact our customer support

  • Request quotations

  • Submit wholesale inquiries

  • Communicate through email or WhatsApp

  • Participate in promotions or surveys

5. Legal Basis for Processing

Under GDPR, we process personal data only where we have a lawful basis, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent

  • Protection against fraud and abuse

6. How We Use Your Personal Data

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Manage your account

  • Respond to inquiries

  • Send order confirmations

  • Process payments

  • Issue invoices

  • Prevent fraud

  • Improve our website

  • Analyze website performance

  • Comply with legal obligations

  • Send marketing communications (only where permitted or with your consent)

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Maintain shopping cart functionality

  • Improve website performance

  • Analyze visitor traffic

  • Enhance website security

Where required by law, we will request your consent before placing non-essential cookies.

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Marketing Communications

If you subscribe to our newsletter or provide consent, we may send:

  • Product updates

  • Promotions

  • New arrivals

  • Company news

  • Special offers

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

9. Sharing Your Information

We never sell your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

  • Payment service providers

  • Courier and logistics companies

  • IT service providers

  • Website hosting providers

  • Accounting professionals

  • Legal advisers

  • Government authorities when legally required

Current courier partners include:

  • GLS

  • DPD

Each third party is required to process personal data securely and in accordance with applicable data protection laws.

10. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

  • European Commission adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Other lawful transfer mechanisms recognized under GDPR

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption

  • Secure servers

  • Access controls

  • Regular security monitoring

  • Data minimization

  • Secure payment processing

  • Restricted employee access

Although we strive to protect your data, no method of internet transmission is completely secure.

12. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations

  • Meet legal requirements

  • Resolve disputes

  • Maintain accounting records

  • Protect our legal rights

When no longer required, personal data is securely deleted or anonymized.

13. Your GDPR Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion ("Right to be Forgotten")

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Receive your data in a portable format

  • Lodge a complaint with your local Data Protection Authority

To exercise any of these rights, please contact us using the details below.

14. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that we have collected such information, we will delete it promptly.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business developments.

The latest version will always be available on our website with the updated revision date.

17. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:

SIGMA FAUSTOSO UNIPESSOAL, LDA

Website: https://www.sfulda.eu

Email: info@sfulda.eu

Mobile / WhatsApp: +351 931 727 795

Registered Office: Portugal

18. Supervisory Authority

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent Data Protection Authority in your country of residence or with the Portuguese supervisory authority.

We encourage you to contact us first so we can resolve your concerns promptly.

Your privacy matters to us. At SIGMA FAUSTOSO UNIPESSOAL, LDA, we are committed to handling your personal information responsibly, transparently, and in full accordance with applicable European data protection laws.